Refund & Cancellation Policy

All contributions to Vaidic Dharma Sansthan are non-refundable. A contribution is an offering to a religious and charitable trust for a seva, not a purchase. Once a booking is paid, it cannot be cancelled for a refund.

The priest takes the sankalpa in your name whether or not you attend, so your seva is still performed. To correct a name, gotra or other detail, or to ask about another date for a recurring puja, email [email protected] with your receipt number before the puja date.

If we change the date, time or venue, we tell you by SMS, WhatsApp or email. If a seva you booked cannot be held, we perform your sankalpa at the next suitable puja and tell you.

We refund in full in these cases:

• you were charged twice for the same booking because of a technical error;
• the payment was taken but no booking or receipt was created;
• we cancel a booking because it was made on a clear error in our price or details.

Email [email protected] with your name, mobile number, the amount, the date, and the Razorpay payment ID or receipt number.

We return the money to the same card, UPI account or bank account that paid, through Razorpay. We start the refund within 7 working days of confirming it. Your bank may take a further 5 to 7 working days to show it.

If you are not satisfied, contact our Grievance Officer:

• Designation: Grievance Officer and Data Protection Officer
• Email: [email protected]
• Phone: +91 95381 86844
• Post: Grievance Officer and Data Protection Officer, Vaidic Dharma Sansthan, 21 Km Kanakapura Road, Udayapura, Bengaluru, Karnataka 560082

We acknowledge a complaint within 48 hours and resolve it within one month of receiving it. Please give your name, mobile number or email, the receipt number if there is one, and what went wrong.

See also our Terms & Conditions and Privacy Policy.